Frequently asked questions
Explore the Kvadrat Client Portal guide, so you will get a seamless and beneficial online experience.
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Quick & easy sample ordering
Samples availability
Customer service contact
Simplified decision making
Free downloads – Product information, certificates and manuals, fire test certificates, product images, booklets, guides and more.
All information in one place
Instant access
Real time order tracking
Exciting updates
Campaign updates -
Remember, we are here to help.
If you have any questions, you can reach out to your Customer Service contact, that is listed in your dashboard.
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Stay updated!
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1. Login & dashboard
Upon logging in, you will arrive at your personalised dashboard, where you can access recently viewed products, track orders, and find direct contact details for your customer service representative.
2. Toolbox
Your dashboard includes a comprehensive toolbox with key resources.
3. Navigation
At the top of the portal, you will find the search bar and navigation menu for quick access to key areas:
Search Bar:
Easily find specific products by searching by name, material, or specification.
Navigation Menu:
Products – Explore our full range of textiles, rugs, and accessories
Brands – Discover Kvadrat, Kvadrat/Raf Simons, Sahco, Magniberg and much more.
Sustainability – Learn about our commitment to responsible production
Designers – Explore our collaborations with leading international designers
Inspiration – Find creative ideas for your projects
Contact – Get in touch with our team
Events – Stay updated on upcoming exhibitions and launches
4. Category pages
On each category page, you can explore multiple products at once. For example, under Upholstery, you will find: Various filters to refine your search by designer, brand, washability, flammability, ACT performance, and more.
5. Product pages
Each product page provides detailed information, including:
In-depth product descriptions
Certificate downloads
Technical specifications
Product images
Please note: Specifications may vary by colour, so be sure to check the data sheets when selecting different colourways.
6. Order
To order, simply navigate to your preferred category via the menu or use the search bar. On the product page, you’ll find information on stock availability and sample ordering options.
7. Checkout
Once you have finalised your order, proceed to checkout by clicking the checkout button in the top right corner. Enter your order and delivery details to complete your purchase smoothly.
8. Order status & tracking
Under my orders & tracking in your dashboard, you can easily monitor the status of your orders and samples, ensuring a quick and transparent overview of your shipments.
9. Customer service
If you need any assistance, our team is always available to support you. Find your contact person in your dashboard, when you log in.
Enjoy exploring the Kvadrat Client Portal!