Customer Service, Grand Rapids, New York City & Los Angeles

Customer Service, Grand Rapids, New York City & Los Angeles

Kvadrat was established in Denmark in 1968 and has deep roots in Scandinavia’s world-famous design tradition. A leader in design innovation, Kvadrat produces high-performing, design textiles, rugs, acoustics and window covering solutions for both commercial and residential interiors.

We are currently building our North American organization and are therefore seeking a Customer Service professional to support our clients and sales team. Our focus is to develop the absolute best customer service in the industry.

We offer a unique opportunity to be part of a growing US organization with global roots.

Your main responsibilities will include
Preparing quotations and sales contracts, ultimately assisting the sale team to achieve sales target
Order processing, from receipt of order to delivery, invoicing, preparing shipments in cooperation with Denmark in case of delivery issues – via Microsoft D365
Follow-up invoicing and payment issues with customers
Regular administration of data input and updates including customer/meeting/project information
Administrative support to the sales team (e.g. meeting the clients if necessary)
Regular communication with customers
Assistance in project management/engaging with contractors when needed
Welcoming guests at the showroom
Supporting colleagues for marketing events if necessary

Your profile
You have at least 2-3 years of experience with order processing or customer service
You have experience navigating within an ERP system
You are structured and well organized, positive and proactive
You are honest, patient, detail-oriented, open-minded and service-minded
You have a strong sense of responsibility and a great passion for your work
You are willing to acquire new skills and to face new challenges
You are a solid team player, but also thrive when working independently

Knowledge and skills required
Bachelor’s degree or higher
Excellent communication skills
Skilled in the Microsoft Office Suite
Experience with a CRM system(s)

Application
If you have any questions for the position you are welcome to contact Shawn Cook, Director of Operations, at shco@kvadrat.org
Please submit your application through the form below.

We are Kvadrat
Our products reflect our commitment to color, quality, simplicity, innovation and design. Kvadrat fabrics have been used in some of the world’s most intriguing architectural developments, such as the Gherkin, London; Museum of Modern Art, New York; Walt Disney Concert Hall, Los Angeles; Oslo Opera House, Norway; Reichstag, Berlin; Guggenheim Museum, Bilbao; Copenhagen Opera House, Denmark and Guangzhou Opera House, China.

At Kvadrat, we consistently push the aesthetic, technological and functional properties of textiles. In doing so, we collaborate with leading designers, architects and artists, including; David Adjaye, Miriam Bäckström, Tord Boontje, Ronan and Erwan Bouroullec, Thomas Demand, Olafur Eliasson, Alfredo Häberli, Giulio Ridolfo, Peter Saville, Finn Sködt, Roman Signer, as well as Patricia Urquiola.

We try to set up as few rules as possible. In return, we expect each person to always act in accordance with our basic values, and in doing so, to be quality driven in all decisions and actions, to act according to our mindset of ‘strong teams – one company’, to be passionate about your daily tasks at the job and the design culture that we are an integrated part of, to stay open-minded towards clients and colleagues, and to be honest in communication and treat others with respect.

kvadrat.dk

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