Specialist, Customer Service (Chicago, IL)

Kvadrat was established in Denmark in 1968 and has deep roots in Scandinavia’s world-famous design tradition. A leader in design innovation, Kvadrat produces high-performing, design textiles, rugs, acoustics and window covering solutions for both commercial and residential interiors.

We are currently building our North American organization and are therefore seeking Customer Service professionals to support our clients and sales team. Our focus is to develop the absolute best customer service in the industry.

We offer a unique opportunity to be part of a growing US organization with global roots.

Your main responsibilities will include

Preparing quotations and sales contracts, ultimately assisting the sales team to achieve our sales targets
Order processing, from receipt of order to delivery, invoicing, and preparing shipments via Microsoft D365
Follow-up on invoicing and payment issues with customers
Regular administration of data input and updates including customer/meeting/project information
Administrative support to the sales team (e.g. meeting the clients if necessary)
Regular communication with customers - both verbally and in writing
Assistance in project management/engaging with contractors when needed
Welcoming guests at the showroom
Supporting colleagues for marketing events if necessary

Your profile

You have at least 2-3 years of experience with order processing or customer service
You have experience working with the textile or furniture industry
You have experience navigating within an ERP system
You are structured and well organized, positive and proactive
You are honest, patient, detail-oriented, open-minded and service-minded
You have a strong sense of responsibility and a great passion for your work
You are willing to acquire new skills and to face new challenges
You are a solid team player, but also thrive when working independently
Knowledge and skills required Bachelor’s degree or higher
Excellent communication skills
Skilled in the Microsoft Office Suite Experience with a CRM system(s)

Application

If you find this interesting, please apply as soon as possible through the application form below. Due to GDPR, we only accept applications through the form. You are able to upload a video presentation of yourself in any format you want or directly in the application below.

Should you have any questions about the position, please contact Wendy Cairo, Senior Manager, Customer Service at weca@kvadrat.org

We are Kvadrat
Our products reflect our commitment to colour, quality, simplicity, innovation and design. Kvadrat fabrics have been used in some of the world’s most intriguing architectural developments, such as the Gherkin, London; Museum of Modern Art, New York; Walt Disney Concert Hall, Los Angeles; Oslo Opera House, Norway; Reichstag, Berlin; Guggenheim Museum, Bilbao; Copenhagen Opera House, Denmark and Guangzhou Opera House, China.

At Kvadrat, we consistently push the aesthetic, technological and functional properties of textiles. In doing so, we collaborate with leading designers, architects and artists, including; David Adjaye, Miriam Bäckström, Tord Boontje, Ronan and Erwan Bouroullec, Thomas Demand, Olafur Eliasson, Alfredo Häberli, Giulio Ridolfo, Peter Saville, Finn Sködt, Roman
Signer, as well as Patricia Urquiola.

We try to set up as few rules as possible. In return, we expect each person to always act in accordance with our basic values, and in doing so, to be quality driven in all decisions and actions, to act according to our mindset of ‘strong teams – one company’, to be passionate about your daily tasks at the job and the design culture that we are an integrated part of, to
stay open-minded towards clients and colleagues, and to be honest in communication and treat others with respect.

Kvadrat is a company with high ambitions both for our people and our growth. We are committed to create a diverse work environment with a strong focus on equality, inclusion, empowerment and respect. Qualified applicants will receive consideration without regard to ethnical background, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

www.kvadrat.dk