Welcome to Kvadrat client portal
Here we will guide your through the steps of the client portal, when you have access, and how it is beneficial for you.
I have a log in - what can I do on the client portal?
If you have a log in, you have a lot more opportunities and added value to your business!
- Customized log in profile
- Customer service contact person
- Samples
- Quick access to order history, order status and tracking
- Product pages and free downloads
- Updates on news and special features
- Customized toolbox of certificates, sustainability report, image library, product specifer, carbon neutrality tool, tender specs generator, performance test and much more.
How do I use the client portal?
1. Login page
Upon logging in, you will arrive at your personalised dashboard, where you can access recently viewed products, track orders, and find direct contact details for your customer service representative.
2. Customer service
We are here to support you. If you have any questions or need assistance, your dedicated customer service contact is listed in your dashboard and ready to help.
3. Toolbox
Your toolbox provides quick access to key resources, including:
Download center
Catalogue
Guides and certificates,
Product specifer
Carbon neutrality tool
Tender specs generator
Performance test
Everything you need, all in one place.
4. Navigation
At the top of the portal, you will find the search bar and navigation menu for seamless browsing.
Search bar:
Quickly find specific products.
Navigation menu:
Products
Brands
Sustainability
Designers
Inspiration
Contact
Events
5. Category pages
Each category page allows you to view multiple products at once. For example, in upholstery, you can refine your search using filters such as:
- Designer
- Brands
- Pilling
- Washable
- Environmental
- Flammability
- ACT performance and more
6. Product pages
Our product pages provide all the details you need to make an informed decision. You will find:
- Comprehensive product descriptions
- Product images
- Certificate downloads and manuals for easy reference
- Technical specifications
- Performance
- Fire test certificates
Please note: Specifications may vary by colour, so be sure to check the data sheets when selecting different colourways.
7. Ordering samples
To experience our textiles in person, you can easily order samples.
- Navigate to your preferred category or use the search bar
- Select a product to access its details
- Order free samples and check stock availability
We also offer a variety of sample types to help you find the perfect match for your project.
8. Checkout
Once your order is finalised, simply click checkout in the top right corner. Enter your order and delivery details, and complete your purchase effortlessly.
9. Order status
Under my orders & tracking in your dashboard, you can monitor the status of your orders and samples in real time, ensuring full visibility throughout their journey.
Why is the client portal beneficial for you?
- 24/7 support
- Samples availability
- Quick & easy sample ordering
- Simplified decision-making
- Free downloads – access certificates, references, guides, declarations, assets, and more
- All information in one place
- Instant access
- Real time order tracking
- Exciting updates
- Seamless customer support