1.1 These Terms apply to sales and deliveries of all products (excluding acoustic panel products) (“Products”) from Kvadrat A/S (company reg. no. 45998517) and its affiliated companies specified in Exhibit 1 (collectively “Kvadrat” and the individual Kvadrat entity responsible for sale as per the relevant Contract (as defined below) to a specific client “Seller”) to its business clients (“Client”), if they are not expressly waived or modified in a written agreement accepted by both parties, irrespective of whether Client accepts these Terms by a written acknowledgement, by implication, or by acceptance of Products.
1.2 Reference to “Kvadrat” in these Terms includes always either both of Kvadrat A/S and Seller, or just one of Kvadrat A/S and Seller depending on the context and circumstances in which the reference is made.
1.3 All prices quoted by Kvadrat are based on these Terms. These Terms form part of any order of Products placed by Client (“Order”) with Kvadrat. Terms and conditions on any Order or other document submitted by Client to Kvadrat have no force or effect, unless confirmed in writing by Kvadrat. In particular, acceptance by Kvadrat of an Order sent by Client is not deemed an acceptance of any conflicting or additional terms and conditions.
1.4 If special terms and conditions apply to any Products in addition to these Terms, Client will be informed separately in writing.
2. CONTRACTUAL BASIS
2.1 Orders are subject to Kvadrat’s written acceptance. Offers quoted by Seller are valid for 90 days unless otherwise stated. Offers are not binding until Client has accepted and Kvadrat has issued an order confirmation or any other acceptance in writing (such as invoice) (“Confirmation”). The Confirmation and these Terms together constitute a sales agreement with respect to a particular transaction for the sale of Products (“Contract”) between Client and Seller. In case of inconsistencies the Confirmation prevails. Where more than one Kvadrat entity is involved in a sale of Products , the Kvadrat entity issuing the invoice is Client’s contracting party (Seller) with respect to such Contract.
3. DELIVERY AND PASSING OF RISK
3.1 Terms of delivery and passing of risk are:
(i) Delivery to countries within the EU: CPT, Incoterms 2020, excluding insurance, to the agreed destination. Risk passes to Client upon delivery to the first nominated carrier chosen by Kvadrat at the relevant Kvadrat warehouse location.
(ii) Delivery to countries outside the EU where Seller is established as a legal entity: DDP, Incoterms 2020 to the agreed destination. Risk passes upon delivery at the agreed destination.
(iii) Delivery to countries outside the EU where Seller is not established as a legal entity: DAP, Incoterms 2020 to the agreed destination. Delivery term to Canada is informed separately. Risk passes upon delivery at the agreed destination.
3.2 Really Products are delivered to the curb.
3.3 Products are delivered in accordance with Kvadrat’s standard delivery times. Delivery times are indicative unless otherwise agreed in writing. Kvadrat is not liable for any damage, loss, cost or penalty resulting from a delay in delivery unless Kvadrat acted wilfully or with gross negligence. Seller will notify Client as soon as possible, if a delivery is delayed and estimate a new delivery time.
3.4 Kvadrat is entitled to make partial deliveries of Client’s orders, and to invoice such deliveries separately.
3.5 Kvadrat’s written acceptance is required if Client wishes to postpone delivery of Products. In such case Kvadrat is entitled to issue the relevant invoice and claim payment as if delivery had taken place on the original agreed delivery date. Risk passes to Client on the originally agreed delivery date.
4. PRICES AND PAYMENTS
4.1 All prices are exclusive of VAT, other indirect taxes and freight unless otherwise stated. Prices for Kvadrat Really products are also exclusive pallets and packaging. Freight costs are calculated and invoiced separately to Client and forwarded by Seller to carrier in accordance with the agreed delivery terms. . Seller may adjust prices in extraordinary situations if overall costs increase due to unexpected increases in the price of raw materials, prices from suppliers, exchange rates, transportation, labour costs, duties, taxes, public charges, tariffs, VAT or similar.
4.2 Payment terms are 30 days from the invoice date. Kvadrat may request Client to provide a bank guarantee, letter of credit or similar means of financial security instrument as decided by Kvadrat. Kvadrat may also demand that Client pays all Contracts in advance or that payment is made upon delivery. If advance payment is requested, production will only start upon receipt of the prepayment. In the event of late payment, Kvadrat may charge a default interest of 5% p.a.
4.3 Payment from Clients within the EU must upon Kvadrat’s request be made through SEPA Direct Debit. The same applies to payments from Clients within other countries where SEPA payment is available.
4.4 Client is not entitled to set-off any claim Client may have against Kvadrat, against any amount due to Kvadrat, without Kvadrat’s written acceptance.
5. RETENTION OF TITLE
5.1 Title to Products belongs to Seller and will not pass to Client until Seller has received the full sales price for the Products, including installation costs, interest and any payment for delivery, freight, insurance etc. payable by Seller on behalf of Client. The retention of title will not affect the passing of risk, cf. Section 3.1.
6. DUTY OF EXAMINATION AND NOTICE OF DEFECTS
6.1 Client must examine the Products immediately upon receipt. In case of loss or visible damage to the Products delivered due to transportation, Client must insist that a notation of the defect is made on the carrier’s delivery slip and a picture of the damage is taken. If Client fails to notify the relevant carrier and Seller immediately, Client will lose its right to submit claims in respect hereof.
6.2 Client must before commencement of any use (cutting, mounting etc.), and not later than 21 days from receipt, thoroughly examine the Products and report to Seller any visible defects in the Products ascertained by Client. Client cannot make claims for defects which could or should have been revealed by such examination at a later date. For roller blinds and rugs the time limit is 8 days.
6.3 Defects in Products which were not ascertainable within the time periods set out in Sections 6.1 – 6.2, must be reported to Seller as soon as Client becomes aware, or ought to have become aware, of the defects.
6.4 Notices of defects must be made in writing and include a copy of the invoice and photos of the defect.
6.5 Upon Kvadrat’s request and in accordance with Kvadrat’s instructions, Client must return defective Products to Kvadrat at Kvadrat’s cost in proper packaging
6.6 Due to the nature of Products and different production processes, Products may come with characteristics which are technically unavoidable. Acceptable tolerances for such characteristics can be found on www.kvadrat.dk or in Kvadrat’s “Quality Procedures and Tolerances” found on www.kvadrat.dk which form an integral part of these Terms. Characteristics within these tolerances are not defects and will not entitle Client to any compensation or claim against Kvadrat.
6.7 Seller’s defects liability period for Products expires 24 months after the date of delivery. For batteries in roller blinds the period is 12 months.
7. REMEDIES IN RESPECT OF DEFECTS
7.1 Seller will at its own discretion remedy defects for which Seller is responsible by making a repair, providing a replacement delivery in part or in full, or by granting Client a proportionate reduction of the sales price. Freight costs related to replacement of defective Products are paid by Seller.
7.2 Kvadrat is not liable for any defect or damage resulting from Client’s misuse (such as use on newly wooded floors), negligent or incorrect handling, , storage and/or installation of the Products, lack of maintenance and care, treatments, alterations or repair of the Products, wear and tear or similar. Information about requirements for storage, handling, maintenance, installation etc. of Products can be found on www.kvadrat.dk.
7.3 Kvadrat is in no event liable for operating loss, loss of time, loss of use, loss of profit, or any indirect or consequential damage, loss, cost or penalty (including but not limited to costs of dismounting, reinstallation, sewing and reupholstering, and costs of access equipment (e.g. scaffold, cherry picker, scissor lift, etc. or electrical works necessary for repairs or replacements) unless Kvadrat has acted wilfully or with gross negligence.
8. PRODUCT WARRANTIES
8.1 Products are intended for commercial and residential interiors. Kvadrat does not guarantee product suitability for specific purposes, usage with other materials (specific foams, adhesive etc.), suitability for installation on specific surfaces, compliance with national standards and/or technical requirements unless confirmed in writing.
8.2 Product warranties granted by Kvadrat, including terms and conditions and warranty periods, can be found on www.kvadrat.dk. Such terms and conditions prevail over these Terms.
8.3 EXCEPT FOR THE LIMITED EXPRESS WARRANTIES PROVIDED PURSUANT TO SECTION 8.2, KVADRAT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN FACT OR IN LAW, WITH RESPECT TO ANY PRODUCT PROVIDED HEREUNDER, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE OR NON-INFRINGEMENT. ALL SUCH OTHER WARRANTIES ARE HEREBY DISCLAIMED.
9. CANCELLATIONS AND RETURNS
9.1 Cancellation of Orders and return of Products require prior written approval acceptance of Seller. It further requires that the Products are still part of the standard collection and that the Products are returned within 3 months from receipt in original packaging and in the same condition in which they were delivered. Products made to Client’s specific requirements (special colours, materials, weaving, coating/treatment etc) (“Custom Made Products”), roller blinds, rugs, Really Products based on Clients own input material (colour, qualities etc.) and Really Textile Tabletops are always non-returnable and can in no case be cancelled after the production process has started.
9.2 Cancellation and return of Products are subject to a fee of 30 % of the invoiced price, excluding freight, installation, tolls, tariffs, VAT and any other applicable taxes, of the Order in question, however, minimum EUR 50 or equivalent in any local currency. Costs, risk and responsibility for returns are held by Client.
10.1 If Kvadrat accepts to make arrangement for storage of Products on Client’s behalf, Client agrees to pay all storage costs, additional handling and transportation costs and any other related costs. The risk of damage caused by such storage to the Products lies with Client. Client will be informed separately if any additional terms apply.
11. PRODUCTS ON SALE
11.1 Products on sale are sold “as is” without any right to claim defects and warranties, and are sold on a final, non-cancellable and non-returnable basis.